Shipping policy

Last Updated: 29 April 2026

This Shipping Policy covers every order shipped within the United States. Our goal is to deliver a clear, dependable, and transparent shipping experience.

1. Shipping Costs

Standard delivery across the United States is free on every order. No additional handling or processing charges are added at checkout.

2. Processing & Delivery Times

  • Processing time: 1-3 business days
  • Estimated delivery time: 5-8 business days following dispatch
  • Order cut-off time: 12:00 PM EST (U.S. Time Zone)

All orders are shipped directly to you from our supplier's warehouse located in China. Delivery windows can shift based on carrier load, weather, or local logistics issues. Most orders arrive within the projected timeframe.

After your order is dispatched, you will receive an email with a tracking link included.

3. Customs & Import Fees

U.S. customers will not be charged any additional customs, duties, or import fees on delivery.

4. Address Changes

A request to change your shipping address can be made within 24 hours of placing your order. Once the order has been dispatched, no further changes are possible.

5. Order Cancellations

You may cancel your order at any point before it is dispatched. After your order has shipped, cancellation is no longer available. You may still send items back in line with our Refund Policy.

6. Delayed or Damaged Deliveries

If your order is delayed or arrives damaged, please get in touch with us:

Email: support@venatte.com

Phone: +1 307-430-1282

For damaged parcels, kindly attach clear photos so we can help you quickly.

7. Customer Support

Customer Service Hours: Monday-Friday, 9:00 AM-5:00 PM EST (U.S. Time Zone)

Email: support@venatte.com

Phone: +1 307-430-1282

We aim to respond within 24 hours on business days.

8. Company Information

This online store is operated by:

Company Name: Strixe LLC

Registration Number: 10488864

Business Address: 2106 House Avenue, Suite 471, Cheyenne, Wyoming 82001, United States

For information on returns, please refer to our Refund Policy.