Shipping policy

Last Updated: 29 April 2026

This Shipping Policy covers every order shipped within the United States. Our goal is to deliver a clear, dependable, and transparent shipping experience.

1. Shipping Costs

Standard delivery across the United States is free on every order. No additional handling or processing charges are added at checkout.

2. Processing & Delivery Times

Processing time: 1-3 business days
Estimated delivery time: 5-8 business days following dispatch
Order cut-off time: 12:00 PM EST (U.S. Time Zone)

Where stock allows, certain items may ship from our EU warehouse to enable faster fulfilment and dependable delivery. Delivery windows can shift based on carrier load, weather, or local logistics issues. Most orders arrive within the projected timeframe.

After your order is dispatched, you will receive an email with a tracking link included.

3. Customs & Import Fees

U.S. customers will not be charged any additional customs, duties, or import fees on delivery.

4. Address Changes

A request to change your shipping address can be made within 24 hours of placing your order. Once the order has been dispatched, no further changes are possible.

5. Order Cancellations

You may cancel your order at any point before it is dispatched. After your order has shipped, cancellation is no longer available. You may still send items back in line with our Refund Policy.

6. Delayed or Damaged Deliveries

If your order is delayed or arrives damaged, please get in touch with us:

Email: support@venatte.com

Phone: +1 307-430-1282

For damaged parcels, kindly attach clear photos so we can help you quickly.

7. Customer Support

Customer Service Hours: Monday-Friday, 9:00 AM-5:00 PM EST (U.S. Time Zone)

Email: support@venatte.com

Phone: +1 307-430-1282

Support is delivered from the United States, with dedicated English-language help for U.S. customers.

8. Company Information

This online store is operated by: