Privacy policy

Last Updated: 29 April 2026

This Privacy Policy describes the ways Venatte ("we", "us", "our") gathers, handles, and safeguards your personal data when you visit venatte.com, complete a purchase, or otherwise engage with our offerings (the "Services").

Our store runs on Shopify, which serves as our e-commerce platform and hosting provider.

By accessing or using our Services, you confirm that you have reviewed and understood the terms outlined below.

1. Business Information / Data Controller

Strixe LLC, an LLC registered under number 10488864 and operating as Venatte, is the entity responsible for processing your personal data in accordance with applicable U.S. privacy laws.

Shopify functions as our service provider and acts as a data processor on our behalf.

2. Categories of Information We Gather

A. Information you submit directly

The following details are collected when you interact with our Services:

  • Full name

  • Shipping and billing addresses

  • Email address

  • Telephone number

  • Payment details (handled through secure channels, full card numbers are never retained on our end)

  • Transaction records (orders placed, returns made, support requests)

B. Information gathered automatically

By means of cookies, tracking pixels, and analytics platforms, we record:

  • IP address

  • Device specifications and browser details

  • Pages accessed and duration of visits

  • Shopping cart behaviour (items added or removed, abandoned sessions)

C. Information received from outside sources

We may obtain limited details from:

  • Payment service providers

  • Shopify

  • Marketing and advertising partners (Google Ads)

We neither purchase nor offer for sale any personal data.

If you reside in California or another U.S. state with applicable privacy legislation, additional rights may be available to you under the CCPA/CPRA and other state-level rules (refer to Section 7).

3. Purposes for Which We Use Your Information

We process your information for the following reasons, in line with U.S. federal and state privacy obligations (including the FTC Act and individual state consumer privacy frameworks):

A. Order processing

  • Setting up and maintaining your customer account

  • Handling secure transactions

  • Preparing and dispatching your orders

  • Sending shipment notifications and tracking information

  • Managing returns, refunds, and exchanges

B. Customer support

  • Replying to inquiries, concerns, and complaints

  • Resolving issues related to products or deliveries

C. Service improvement and personalization

  • Reviewing site performance and customer interactions

  • Enhancing site navigation, product offerings, and overall user journey

  • Showing content tailored to your interests

D. Marketing and advertising (where lawfully allowed)

  • Distributing promotional emails or newsletters (with consent obtained where applicable)

  • Showing personalised or general advertisements both on our site and elsewhere

You may withdraw from marketing communications at any moment by clicking the unsubscribe link inside our emails or by reaching out to us.

We may build customer groupings or behavioural profiles drawing on purchase or browsing activity. To opt out of profiling, write to support@venatte.com.

E. Fraud prevention and security

  • Safeguarding your account

  • Identifying, examining, and stopping fraudulent activity

  • Maintaining the integrity of payment processing

F. Legal compliance

We may rely on your information to satisfy:

  • U.S. tax obligations

  • Bookkeeping and accounting duties

  • Consumer protection rules and e-commerce legislation

  • Law enforcement requests (where the law obligates us to comply)

4. Circumstances Under Which We Share Your Information

Sharing only takes place when it is required to run our operations:

A. Shopify

Shopify provides our store hosting, processes payments, and supplies analytics, reporting, and fraud detection capabilities.

B. Service Providers

Personal data may be passed on to:

  • Payment processing companies

  • Logistics and shipping providers

  • IT, analytics, and customer support vendors

  • Email delivery and marketing platforms

These vendors qualify as "service providers" under U.S. privacy laws and are restricted from using your data for their own purposes.

C. Advertising Partners

We may pass along hashed or pseudonymized identifiers to advertising partners (Google Ads) so they can serve relevant ads. Such partners handle this information according to their respective privacy policies.

D. Legal Reasons

Disclosure may occur:

  • In response to subpoenas or lawful requests from authorities

  • To defend our rights, property, or the safety of others

We do not sell personal data.

5. Cookies and Tracking Technologies

Cookies, pixels, and comparable technologies are used to:

  • Power core site functions (checkout, login, saved preferences)

  • Track site usage and measure performance

  • Enable advertising and retargeting initiatives

Cookie preferences can be adjusted through your browser settings or via the cookie banner shown when visiting venatte.com. Note that turning off cookies may impact certain features.

6. Data Storage and Protection

We apply reasonable technical and organizational measures to keep your personal data secure. That said, no storage or transmission method offers complete protection.

Personal data may be held:

  • On secure servers located in the United States

  • By Shopify, which may process and retain data within the U.S., Canada, or other regions in accordance with their Data Processing Addendum

We hold onto data only for the duration needed to deliver our Services or fulfill legal obligations.

7. Your Rights Under U.S. Privacy Laws (Including CCPA/CPRA)

Depending on the state where you reside (including California, Virginia, Colorado, Connecticut, and others), the following rights may apply to you:

  • Right to know: Ask to see the personal data we have collected

  • Right to delete: Ask for deletion of your personal data

  • Right to correct: Fix data that is inaccurate or incomplete

  • Right to opt-out: Decline the sale or sharing of personal data or targeted advertising

  • Right to portability: Receive your data in a transferable format

  • Right to limit the use of sensitive information (if applicable)

To make use of these rights, write to support@venatte.com. Identity verification may be needed before we act on a request. You may also appoint an authorized agent where the law allows.

8. Children's Privacy

Our Services are not directed toward children under 13, in keeping with the Children's Online Privacy Protection Act (COPPA). We do not deliberately collect personal data from minors. If you suspect that a child has shared personal data with us, please get in touch so we can remove it.

9. Links to External Websites

Our site may include links to third-party websites. We hold no responsibility for their privacy practices or what they publish. We recommend reading their policies before submitting any personal data.

10. Updates to This Privacy Policy

This Privacy Policy may be revised periodically. The "Last Updated" date at the top indicates the most recent revision. Where the law requires it, we will notify you of any meaningful changes.

11. How to Reach Us

If you have questions or wish to exercise any of your rights, you can contact us:

Customer Service Hours: Monday-Friday, 9:00 AM-5:00 PM EST (U.S. Time Zone)
Email: support@venatte.com
Phone: +1 307-430-1282

Support is delivered from the United States, with dedicated English-language assistance for U.S. customers.

We strive to reply within 24 hours on business days.