Frequently Asked Questions
What is Venatte?
Venatte is a space where modern fashion combines with everyday comfort. We offer timeless, versatile pieces designed to bring confidence and refinement to your daily wardrobe, styles that fit naturally into real life.
Do you offer free shipping?
Yes. Standard shipping is free on every order within the United States, with no minimum purchase required. Style delivered without any added cost.
How long does delivery take?
Most orders are delivered within 6-11 business days (Monday through Friday) after dispatch. As soon as your parcel ships, you will receive a tracking link.
Do you ship internationally?
At the moment, we only ship within the United States. Our priority is delivering an excellent local experience. Should we ever expand our shipping coverage, you will be the first to find out.
What is your return policy?
Items can be returned within 30 days of delivery, provided they are unworn, unwashed, and in their original state. Return shipping costs are the customer's responsibility. To start a return, email us at:
support@venatte.com
How long do refunds take?
After your return has been received and approved, the refund will be processed within 10 business days. Please allow a few additional days for your bank to post the credit.
Can I exchange an item?
Yes. If you need a different size or a different style, just mention it in your return email and we will guide you through the exchange.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, Amazon Pay, PayPal Wallet, Shop Pay, and Shop Pay Installments. All payments are encrypted and processed securely.
Is my personal and payment information safe?
Yes. Protecting your privacy and security is our top priority. Venatte uses secure checkout technology and never retains your payment details.
I didn't receive my order, what should I do?
Start by checking your tracking link. If more than 8 business days have passed and your parcel has still not arrived, email us at:
support@venatte.com
We will look into it immediately.
Can I update or cancel my order?
If your order has not yet shipped, changes may still be possible. Reach out to us as soon as you can after placing your order and we will do our best to assist.
Still need help?
Of course, we are here to support you. Drop us a message at:
support@venatte.com
Our friendly support team will be glad to help.