Refund policy

Effective Date: 29 April 2026

At Venatte, we want every shopper to make their purchase with confidence. If something about your order isn't quite right, we are ready to assist.

This Refund Policy outlines how you can send items back, claim a refund, or request an exchange in line with U.S. consumer protection standards.

1. 30-Day Return Window

Items may be returned within 30 days starting from the delivery date.

To qualify for a return:

  • The product must be unused, unworn, and in its original state

  • The original packaging, tags, and accessories must be included

  • Proof of purchase (order ID or receipt) must be provided

Products that show signs of damage, wear, or misuse after delivery may not be eligible for a refund unless the item itself is defective.

2. How to Begin a Return

To start the return process, please reach out to us:

Email: support@venatte.com

Phone: +1 307-430-1282

Provide your order number along with the reason for the return.

Our customer support team will share:

  • Step-by-step return instructions

  • The proper return address

  • A prepaid return label (where applicable)

Please refrain from shipping items back before contacting us. This ensures your return is handled correctly.

3. Return Shipping Costs

Faulty, damaged, or incorrect items

Return shipping is covered at no charge.

Change of mind (size, color, preference)

The customer covers the cost of return shipping.

We do not apply any restocking fees.

4. Refunds

Once your return reaches our returns center and has been inspected:

  • We will send you an email confirming approval or rejection

  • Approved refunds are issued within 5-10 business days to the payment method originally used

  • Depending on your bank or card issuer, the refund may take as long as 14 business days to appear in your account

Should your return fail to meet the eligibility criteria (for example, used items outside the policy), we will get in touch to go over available options.

Inspection timeframe

Returned items are generally inspected within 1-3 business days after arriving at our facility.

5. Exchanges

If you would prefer an exchange:

  • Speak with our customer service team first

  • We may suggest returning the original item for a refund and submitting a new order (this allows faster handling and more accurate stock management)

6. Faulty, Damaged, or Incorrect Items

If your item shows up damaged, defective, or incorrect:

  • Get in touch with us within 48 hours of delivery, or as soon as reasonably possible

  • Provide photos of the issue, your order number, and a short description

We will offer one of the following:

  • A replacement at no extra cost, or

  • A full refund

The choice depends on what you prefer and on current stock availability.

7. Contact Information

Customer Service Hours: Monday-Friday, 9:00 AM-5:00 PM EST (U.S. Time Zone)

Email: support@venatte.com

Phone: +1 307-430-1282

Support is delivered from the United States, with dedicated English-language assistance for U.S. customers. We aim to reply within 24 hours on business days.

8. Company Information

This online store is operated by:

Strixe LLC, LLC

Registration Number: 10488864

Business Address: 2106 House Avenue, Suite 471, Cheyenne, Wyoming 82001

For information on shipping, please refer to our Shipping Policy.